Please read our replies before emailing us. If you can't find the right answer to your question, you can email us.
How does shipping work?
✔︎ Shipping is free within Germany.
✔︎ We use Amazon's shipping network. With your order on our website you will receive a confirmation email and a tracking number.
Is there a right of withdrawal?
✔︎ Yes, because we are confident that you will love our products. However, if you do not like one of the products, we offer you a 30-day right of withdrawal.
✔︎ The return is free of charge for you.
You want to return a product?
Then please send us an email to our team at email@example.com with your order name, the order number and the reason for the return.
You will receive a free return label from us for the return shipment. Please attach the label to the original packaging before dropping off the shipment at the post office.
Can I cancel the order after I've placed it?
✔︎ Once you have gone through the entire ordering process and confirmed your order, it can no longer be cancelled. This is because our system forwards the orders to our fulfillment partner immediately.
This approach enables our customers to have a very fast delivery service.
Where is my package shipped from?
✔︎ We use Amazon's logistics network. Your order will be shipped from one of the many Amazon warehouses in Germany, Poland or the Czech Republic.
How do I use a discount code?
✔︎ Please enter your discount code in the shopping cart or at checkout. Note that you can only use one voucher at a time. Strikethrough prices can take into account the discount code mentioned in the description.
Which coupletastic websites can you trust?
✔︎ Our official websites are coupletastic.de, coupletastic.com
How can you contact us?
✔︎ If you would like to contact us, please email us at firstname.lastname@example.org
Our customer service is available from Monday to Friday. We thank you for your trust.